Fees and policies

Office policies

What a visit costs: Your insurance plan sets your copay, and the office may not know the amount before your first visit. For current self-pay rates, call 352-672-6339. Self-pay patients may also request a written Good Faith Estimate before care.
Visits by video: Confirm virtual-visit coverage with your insurer before each appointment. If your plan does not cover the visit, you are responsible for the full self-pay rate.
New patient deposit: The deposit is $50 with insurance or $200 for self-pay. It holds your one-hour appointment and is applied to your copay or first-visit charge. It is refunded if insurance sets a $0 copay and forfeited if the appointment is missed or canceled late. Rescheduling may not be available.
Card on file: The practice keeps a card on file for balances and late-cancellation fees. If you prefer not to leave a card on file, you may instead leave a refundable $195 cash or check deposit. It is returned when your care ends.
Paying a balance: If you cannot pay a balance in full, call 352-672-6339. The office will arrange a payment plan based on what you can manage.
Appointment reminders: Patients are responsible for tracking their appointments. Reminders are a courtesy. Not receiving one does not waive the cancellation policy or fee.
Cancellations: Please give at least one business day’s notice to cancel. Late cancellations and missed appointments incur a nonrefundable $195 fee. Insurance cannot be billed for late-cancellation or missed-appointment fees. These fees are the patient’s full responsibility. This fee is separate from any deposit.
Arriving late: Arriving more than ten minutes late may mean you cannot be seen. The visit will be treated as a late cancellation.
Appointment length: New patient visits are 60 minutes. Follow-up visits are 20–30 minutes.
Prescription refills: Each prescription is written to last until your next appointment, so a refill should not normally be needed in between. If you run short, first ask your pharmacy whether any refills remain. If none remain, call 352-672-6339.
Records requests: Call 352-672-6339 to request medical records.
Services not provided: The practice does not complete disability paperwork or conduct workers’ compensation, disability, or other forensic evaluations.